ubi138 Account & Payment FAQ

Opening an account on ubi138 takes five main steps. First, visit our registration page or open the ubi138 Android app. Enter a username, email address, phone number, and a strong password. Second, we send a verification code to your email and SMS. Third, enter both codes to confirm your email and phone. Fourth, upload a photo of your KTP, passport, or national ID for identity verification. Our team reviews your documents within a few hours. Fifth, once verified, your account is active and you can make your first deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet). Users in Jakarta, Surabaya, Bandung, and other supported cities follow the same flow.

If you forget your password, go to the Member login page and click "Forgot your password?" Enter the email address or username associated with your ubi138 account. We will send a password-reset link to your email within a few minutes. Click that link, and you will be taken to a page where you can set a new password. Your new password should be at least eight characters and include uppercase letters, lowercase letters, numbers, and symbols. Once you save your new password, sign in using your username or email and the new password. If you do not receive the reset email, check your spam folder or contact support.

If you suspect someone else has accessed your ubi138 account, act immediately. Change your password using the password-reset process described above. Log out of all sessions by going to your account security settings and selecting "Log out all devices." Review your account history and recent transactions. If you see unauthorized activity, open a support ticket right away and describe what you noticed. Our team will investigate and lock your account if fraud is suspected. Do not share your password or login code with anyone, and enable two-factor authentication on your email account for additional protection. If you believe your account has been compromised during a busy season like Idul Fitri or Idul Adha, contact support immediately rather than waiting.

Yes, we support all four major Indonesian banks. For mobile banking, local payment, online payment, and e-wallet, we offer virtual-account (VA) deposits. When you choose a bank transfer in the deposit section, we generate a unique VA number for your ubi138 account. Transfer funds to that VA number from your personal bank account using your bank's app or ATM. The deposit clears within minutes once we receive your transfer. We also support six e-wallet options: mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. online payment is the fastest method — use your phone to scan a QR code and authorize payment through your selected e-wallet or bank app. Most deposits via e-wallet, mobile banking, or local payment are confirmed instantly. Bank transfers typically clear within subject to verification. All payment methods are available 24/7.

We do not charge deposit fees. When you transfer money via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount arrives in your ubi138 account. Your bank or e-wallet provider may charge their own fee for the transfer, but we do not add anything on our end. Withdrawal fees depend on your payment method. Bank transfers (mobile banking, local payment, online payment, e-wallet) and e-wallet withdrawals usually have a small processing fee. We clearly show the fee before you confirm a withdrawal request. The net amount (after fees) is what reaches your account. Some withdrawal methods may have minimum or maximum limits. Check the withdrawal page for the exact fees and limits for your chosen method.

We occasionally offer promotional bonuses to new account holders. Specific bonus terms vary, so you should always read the promotion details before accepting. A typical welcome bonus has a playthrough requirement—meaning you must use your account balance (bonus plus deposit) in eligible games before you can withdraw. Some bonuses apply only to sportsbook games (like Liga 1 matches or Piala Indonesia), while others may include live-dealer tables or slots. Most bonuses expire after a set period (often 30 days). Read the full terms linked to each promotion; they will specify eligible games, minimum odds if applicable, and any restrictions on which payment methods you can use to withdraw bonus winnings. If a promotion terms page is unclear, contact support before activating the bonus.

Demo mode is available for most of our slot games and some esports markets, allowing you to explore the game mechanics without spending real money. To access demo mode on ubi138, select a game from the slots or esports section and look for a "Practice" or "Demo" button. Demo play gives you a virtual balance that resets each session. You cannot withdraw demo winnings. Demo mode is useful for learning game rules and features before you play with real funds. Live-dealer tables (Dragon Tiger, blackjack, roulette, baccarat) and sportsbook games (Liga 1, badminton, MotoGP, Piala Indonesia) require a real account and real funds. Demo mode is accessible on Android app and iOS browser with no time limit—play as long as you like.

To contact our support team, log into your ubi138 account and navigate to the Help or Support section. Select "Open a support ticket" and choose a category (e.g., Account, Payments, Games, Security). Describe your issue in detail and attach any relevant screenshots or transaction IDs. Submit the ticket. Our support team will acknowledge your ticket within one business day and work toward a resolution. Response times vary depending on ticket complexity and current volume. For urgent matters (like a suspected fraudulent transaction), mention "Urgent" in your ticket title. You can also reach support during peak periods like Liga 1 matches or holidays around Imlek or Nyepi by opening a ticket in advance. Check your email regularly for updates—we communicate ticket progress via email.